1. Shipping Charges

• Shipping is free of cost for all prepaid orders placed on the Website.
• A shipping charge of Rs. 30 (Rupees Thirty only) is applicable to all orders placed under Cash on Delivery (COD).

2. Delivery Timeframe

• Domestic orders are typically delivered within 5–7 working days from the date of order placement.
• If your order contains multiple items, your items may arrive in separate shipments.
• The estimated delivery times provided are indicative. Occasionally, there may be unavoidable delays beyond our control. We will keep you informed in case of any such delays.

3. Delayed Order Dispatch

• We strive to dispatch and deliver your products within the estimated timeframe.
• If your package has not reached you by the expected delivery date, please contact us at info@petsnugs.com or call us at +91-8360293906. We will make every effort to resolve your issue at the earliest.