At Petsnugs ("we," "our," "us"), your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, shop with us, or engage with our services. It outlines your rights regarding your personal information and how you can exercise those rights. By visiting our store or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in various ways, including directly from you when you make a purchase, and automatically through our website platform.

a. Personal Information

• Name: We require your first and last name to identify your orders and communicate with you.
• Billing and Shipping Address: To process transactions, calculate shipping fees, and deliver products, we collect your address details.
• Email Address: Used for order confirmations, shipping notifications, and marketing if you opt in.
• Phone Number: May be used for order updates or delivery coordination.
• Payment Information: Collected securely to process transactions via third-party processors. We do not store your payment information.

b. Order Information

• Products Purchased: Details of products ordered, including names, quantities, and prices.
• Order Date & Total: For order history and support.
• Shipping Preferences: Any special instructions for delivery.

c. Device Information

• Device Type: Such as mobile, tablet, or desktop.
• Web Browser: Browser type and version for compatibility.
• IP Address: For website security, fraud detection, and analytics.
• Time Zone: For regional site features.
• Cookies & Tracking: To remember your preferences and improve your experience.

d. Marketing Data

• Email Preferences: If you opt in, we keep track of your email choices and interactions.
• Behavioral Data: Analysis of engagement with our store and marketing materials.
• Participation in Promotions: Additional info collected for contests, promotions, or surveys.

2. How We Use Your Information

We use the information collected primarily to provide and improve our services, fulfill your orders, and communicate with you.

a. Order Fulfillment

• Process payments securely.
• Accurate billing and invoicing.
• Deliver your products to the correct address.
• Send order confirmations via email/SMS.
• Provide shipment tracking information.

b. Customer Support

• Respond to your inquiries promptly.
• Facilitate product returns and exchanges.
• Resolve complaints and provide support.

c. Marketing & Promotions

• Send promotional emails if opted in (unsubscribe anytime).
• Show personalized ads on third-party platforms.
• Offer tailored discounts or promotions.

d. Improving Our Services

• Analyze website traffic and usage.
• Optimize user experience and site layout.
• Develop new products based on trends and feedback.

3. Sharing Your Information

We do not sell your personal information. We may share it in these scenarios:

a. Service Providers

• With Shopify to manage your transactions, inventory, and order history.
• With secure payment processors (e.g., PayPal, Razorpay, Cashfree).
• With logistics and postal service providers for delivery.

b. Marketing Partners

• With third-party platforms (Google, Facebook) for personalized ads (anonymized/aggregated data).
• With email marketing providers for newsletters.

c. Legal Requirements

• To comply with laws, regulations, or court orders.
• To protect our legal rights or investigate suspected fraud.

4. Data Retention

We retain your data as long as necessary for the purposes collected, or as required by law. This includes:

• Order history for customer support and legal requirements.
• Payment info for dispute resolution (not stored long-term).
• Email preferences until you unsubscribe.

Once retention ends, your data is securely deleted or anonymized.

5. Your Rights

You have the right to:

• Access your data.
• Correct any incorrect or incomplete information.
• Delete your data (with some legal exceptions).
• Restrict processing of your data.
• Object to certain types of processing.
• Data portability (get a copy of your data in a portable format).
• Withdraw consent at any time.

Contact us to exercise your rights (see details below). Verification may be required.

6. Data Security

We use industry-standard security practices to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

7. Third-Party Links

Our website may contain links to other sites. This Privacy Policy applies only to information collected by Petsnugs. We are not responsible for the privacy practices of third-party sites. Please review their policies separately.

8. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted here with an effective date. Continued use of our services indicates your acceptance of the revised policy.

9. Children's Data

Our services are not intended for children. We do not knowingly collect information from children under 16. If you believe a child has provided us with personal information, please contact us for deletion.

10. Contact Us

We are here to address your concerns and will respond promptly to your queries.